Dispatcher - Administrator

US-NJ-Moorestown
2 weeks ago(11/30/2017 8:21 AM)
Job ID
2017-2156
# of Openings
1
Category
Operations

Overview

CORT is a Berkshire Hathaway Company that has been in business since 1971. We are one of the country’s leading service providers to businesses and individuals in transition. CORT is the world’s leading provider of furniture rental, tradeshow and event furnishings, and relocation and transition services. We have locations throughout the U.S. and in the UK. As an organization, CORT's greatest assets are

the more than 2,000 employees working nationwide.

 

Today, CORT has more than 100 showrooms, clearance centers and distribution facilities across the United States, operations in the United Kingdom and a Global Network of partners servicing more than 70 countries around the world.

 

CORT is the nation’s leading provider of transition services, helping millions of individuals and more than 80 percent of Fortune 500 companies with their event and relocation needs making a house a home, an office a great place to work and an event a memorable celebration.

 

Oversee and direct the Transportation and Inbound Operation to ensure they are
contributing to the day to day functions and to the overall success of the
operation.  These activities will be performed personally or through subordinates.

 

 

Responsibilities

  • Supervise daily movement and activities of a team of up to 20 delivery managers and 20 delivery assistants:

                Manage productivity of each team

                Manage performance of each team’s customer service

                Manage daily hours

Although this position is not responsible for documenting disciplinary occurrences the dispatcher does need to communicate expectations and hold driver teams accountable.

 

  • Maintain and supervise a fleet of up to 20 Trucks:

                Collect and maintain pre-trip inspection forms

                Make sure Preventative Maintenance is completed on trucks

                Assist with breakdowns

                Coordinate additional short term trucking when necessary

 

  • Dispatch responsibilities:

                Track trucks and monitor progress using tracking tools.

                Log exceptions

                Communicate consistently and in a timely manner with drivers, sales team, and customers in regards to daily routes

                Be able to route vehicles and assist with routing in V2 with route approval being verified by the fleet supervisor.

                Provide updates and communications using timely 2 way electronic communication, E-mail, V2, Decartes, telephone, and IM.

 

Manage and track day to day flow of all trucks and routes to ensure delivery windows are met.

 

ALTHOUGH CAPABLE OF CONDUCTING ALL RESPONSIBILITIES LISTED, THIS PERSON WILL PRIMARILY BE RESPONSIBLE FOR THE ADMINISTRATIVE RESPONSIBILITIES:

 

Administrative Responsibilities

                Upkeep of daily route schedule

                Answer phones

                Routinely Use computer (V2, Decartes, Outlook, IE, and Internet)

                Exception Log

                Solve problems relating to customers, driver teams and internal customer and elevate as required.

 

  • Leadership Responsibilities:

                Interact with delivery crews and help get crew on the road and to their deliveries

                Support driver teams as needed

                Train, coach and mentor driver teams as needed

  • Safety:

                Ensure safety standards are adhered to.

Qualifications

Additional Information

As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts. 

 

For more information on CORT Business Services, please visit our website at www.CORT.com.

 

EEO/AA Employer/Vets/Disability

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